Frequently asked questions

FAQ

What makes Ammu Glow products different from other skincare brands?

Our products are rooted in centuries-old Ayurvedic traditions, combining ancient wisdom with modern science. We use only natural, ethically sourced ingredients without synthetic additives, and each formulation is handcrafted in small batches to ensure maximum potency and freshness. Our founder created these products as a tribute to her grandmother's kitchen remedies, making every product a labor of love.

Are your products cruelty-free and vegan?

Yes, all Ammu Glow products are cruelty-free and we never test on animals. Most of our products are vegan, but some contain honey or other natural animal-derived ingredients. We clearly label our vegan products for easy identification. We're committed to ethical practices throughout our supply chain.

How long does it take to see results from using your products?

Results vary by individual and product, but many customers notice improvements within 2-4 weeks of consistent use. For best results, we recommend using products as directed for at least 6-8 weeks. Our formulations are designed to work with your skin's natural renewal cycle for lasting benefits.

Are your products suitable for sensitive skin?

Many of our customers with sensitive skin have found our products gentle and effective. We use natural ingredients known for their soothing properties. However, we recommend doing a patch test before full application, especially if you have specific allergies. If you have severe skin conditions, please consult with a dermatologist before use.

Where are your products made?

All Ammu Glow products are handcrafted in small batches in our facility. We take pride in maintaining strict quality control throughout the production process to ensure each product meets our high standards for purity and effectiveness.

How should I store my Ammu Glow products?

We recommend storing your products in a cool, dry place away from direct sunlight. Some of our products may benefit from refrigeration after opening - check the product packaging for specific storage instructions. Proper storage helps maintain the potency and shelf life of our natural ingredients.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you may return unopened products for a full refund. For opened products, we offer store credit. Please contact our customer service team to initiate a return. Shipping costs are non-refundable unless the return is due to our error.

Do you offer international shipping?

Yes, we ship to many international destinations. Shipping costs and delivery times vary by location. International customers are responsible for any customs duties or taxes that may apply. Please check our shipping page for detailed information about international shipping options.

Can I use multiple products together?

Yes, our products are designed to work together as part of a complete skincare routine. We recommend starting with one product to test your skin's reaction, then gradually incorporating additional products. For specific product combinations, please refer to our skincare guides or contact our customer service team for personalized recommendations.

How often should I use your facial masks?

We recommend using our facial masks 1-2 times per week for normal to oily skin, and once a week for dry or sensitive skin. Overuse of masks can strip your skin of natural oils, so it's important to find the right balance for your skin type. Always follow with a moisturizer to lock in hydration.

Still Have Questions?

Our customer care team is here to help you with any inquiries about our products or services.